CHECKSURE — TERMS OF BUSINESS

Terms of Business

Version 1.5 | Last updated: 13 September 2026

1. About these Terms and the contract documents

1.1 Supplier and customer

These Terms govern residential inspection services supplied by CheckSure Ltd trading as CheckSure (“CheckSure”, “we”, “us” or “our”) to an individual acting wholly or mainly outside their trade, business, craft or profession (“you” or “the customer”).

The Services are the inspection and reporting services identified in the Booking Confirmation.

1.2 Documents forming the contract

The contract comprises:

• the Booking Proposal or written quotation incorporated into the Booking Confirmation;
• the Booking Confirmation;
• these Terms of Business, in the version identified in the Booking Confirmation;
• the identified approved version of the Customer Scope and Important Limitations (CIS-02);
• the statutory cancellation information and, where applicable, the early-performance request and acknowledgement; and
• any later written variation expressly agreed by both parties.

These documents should be read together. CheckSure will provide or make available fixed copies for you to retain.

1.3 Priority and legally binding information

Applicable law, statutory rights and information that becomes binding under consumer law cannot be overridden by the contract documents.

A later written variation controls only the matter it expressly identifies and changes. The Booking Confirmation controls the customer, property, selected service, appointment, price and property-specific access arrangements. These Terms control the contractual, legal and commercial provisions. CIS-02 explains the customer-facing inspection scope and important limitations.

The inspection report records the actual conditions and restrictions encountered. It does not retrospectively alter the service that was agreed.

1.4 Guidance and website information

The Inspection Readiness Checklist is advisory preparation guidance. You do not have to complete, sign or return it, and it does not create an exclusion or change the contracted service.

Website pages and frequently asked questions do not form standalone contract documents unless the Booking Confirmation expressly says otherwise. This does not prevent information supplied by CheckSure from becoming binding where consumer law provides.

2. Booking Proposal and contract formation

2.1 Enquiry or inspection request

An enquiry or inspection request submitted by website form, email, telephone or WhatsApp is a request only. It does not reserve an appointment or create a contract.

2.2 Booking Proposal and provisional appointment hold

CheckSure may issue a written Booking Proposal identifying the customer, property, proposed service, date or timing, total price, applicable scope documents, material access assumptions and expiry time.

A Booking Proposal is an invitation for you to request the proposed booking. It is not CheckSure’s acceptance and does not itself create a confirmed appointment or contract.

Where a specific appointment is proposed, CheckSure will normally hold it provisionally until 5:00pm on the third working day after the proposal is sent, unless the proposal states another authorised deadline. For this purpose, a working day means Monday to Friday excluding public and bank holidays in England and Wales.

If the proposal expires, CheckSure may release the appointment. You may ask whether the proposal can be extended, reissued or replaced, but availability must be confirmed again.

2.3 Request this booking

If you want to proceed, you must use the Request this booking method stated in the Booking Proposal and provide any information or confirmation requested.

Where any chargeable part of the Services may begin during the statutory cancellation period, CheckSure will also obtain the applicable express early-performance request and acknowledgement described in clause 7.

2.4 Booking Confirmation and contract formation

After receiving your request, CheckSure will complete a final availability and completeness check. The contract and confirmed appointment arise only when CheckSure sends the written Booking Confirmation.

The Booking Confirmation will identify the applicable Terms and CIS-02 versions and any property-specific inclusion, exclusion or variation.

2.5 Checking and changing the booking information

You should check the Booking Confirmation promptly and tell CheckSure about any material error in the customer, property, service, date, price, completion status, deadline or access arrangements.

CheckSure may correct or withdraw a Booking Proposal before contract formation. After the contract is formed, a material change requires agreement in writing or must otherwise be permitted by law.

3. Services and inspection scope

3.1 General nature of the Services

CheckSure provides methodical, visual and non-invasive inspections of elements within the booked scope that are visible, accessible, sufficiently complete and safely testable on the inspection date.

The Booking Confirmation identifies the selected service, property, included areas and any property-specific variation. CIS-02 provides the detailed customer-facing scope and important limitations. The report records the actual conditions and material limitations encountered.

3.2 Inspection services

• A Pre-Completion Inspection is conducted before legal completion using the applicable official New Homes Quality Board house or apartment checklist and subject to developer-controlled access. It is not a full post-completion snagging inspection.
• A New-home Snagging Inspection is a broader post-completion inspection within CheckSure’s approved scope.
• An End-of-Defects Inspection records accessible outstanding or emerging concerns before the relevant developer or warranty deadline. You remain responsible for confirming that deadline.
• A Re-snag Inspection reviews selected previously reported items. It is not a fresh whole-home inspection unless this is expressly agreed.

The applicable checklist and version used for a Pre-Completion Inspection will be recorded in the booking or inspection record rather than fixed permanently in these Terms.

3.3 Scope authority and excluded specialist services

The included and excluded inspection elements are set out in the CIS-02 version identified in the Booking Confirmation. The service is not a structural survey, valuation, drainage survey, invasive damp or asbestos investigation, environmental assessment, specialist electrical or gas inspection, fire-risk assessment, comprehensive thermographic or heat-loss survey, Building Control service, statutory approval or warranty decision.

CheckSure does not guarantee that every defect will be visible or identified, or that a developer, warranty provider, contractor or another person will accept an observation.

Basic thermal-camera observation of accessible radiators is standard only for New-home Snagging and End-of-Defects Inspections where conditions permit, and for a selected Re-snag item where agreed. It is not automatically included in a Pre-Completion Inspection and is never a whole-building thermographic survey or heat-loss assessment.

3.4 Inspector allocation

CheckSure may allocate or replace the inspector attending the property. Each allocated inspector must meet CheckSure’s applicable competence, authorisation and insurance requirements for the agreed service, and CheckSure remains responsible for proper performance of the service.

Unless you specifically request a particular inspector and CheckSure expressly agrees that request in writing, the allocation of an individual inspector is not a material term of the booking and may change without separate notice.

If a particular inspector has been expressly agreed as a material part of the booking and becomes unavailable, CheckSure will offer an appropriate alternative inspector or replacement appointment. If neither is reasonably acceptable, you may end the affected service and receive a refund of sums paid for work not supplied.

3.5 Fire-related observations

CheckSure may record visible conditions relevant to a fire-related component, such as visible damage, missing identification, apparent gaps or observed operation. CheckSure does not assess or certify fire safety, fire risk, combustibility, fire resistance, fire protection, compartmentation, EWS1 status or regulatory compliance. Fire-related concerns should be referred to an appropriately competent specialist.

3.6 Building Regulations and Building Control

CheckSure provides visual, non-invasive new-home inspection services. CheckSure does not provide building-control services and is not acting as a registered building inspector, building control body or statutory authority. We may record visible conditions and, where appropriate, compare an observation with an identified requirement or published guidance. We do not determine or certify that a property, building work or individual component complies with the Building Regulations, planning requirements, other legislation, statutory approvals or warranty requirements. Questions requiring confirmation of compliance should be referred to the relevant building control body or an appropriately competent specialist.

3.7 Gas safety and certification

CheckSure is not a Gas Safe registered business or engineer and does not undertake gas work, gas-safety inspections, servicing, commissioning, combustion analysis, tightness testing, flue-performance testing or certification. CheckSure may record visible external conditions, whether ordinary user controls respond and whether documents are present, without removing covers, breaking seals, disturbing gas-carrying components or confirming that an appliance or installation is safe or compliant. Gas work, safety checks and suspected defects must be referred to a suitably qualified Gas Safe registered engineer. If you suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.

3.8 Electrical safety and certification

CheckSure is not a registered electrician and does not undertake electrical installation work, an Electrical Installation Condition Report (EICR), inspection and testing under BS 7671, certification, fault diagnosis, isolation or confirmation that an electrical installation or accessory is safe or compliant. Within the agreed non-invasive scope, CheckSure may record visible external condition, whether ordinary user controls respond and whether documents or labels are present, without removing covers or accessing live parts. This does not prevent a limited socket-outlet check using a suitable plug-in tester where it forms part of the agreed inspection scope and service, power and safety conditions permit. Any such result is an indicative operational observation only and is not electrical installation testing, certification or confirmation that the socket or installation is safe or compliant. Electrical work, testing, certification and suspected defects must be referred to a suitably qualified electrician.

3.9 Planning status and compliance

CheckSure is not a local planning authority or planning consultant and does not determine whether development has planning permission, complies with a permission or its conditions, benefits from permitted development rights or is subject to planning enforcement. CheckSure may record visible conditions, apparent differences and documents made available within the agreed inspection scope, but does not authenticate planning records or give planning or legal advice. Planning status and compliance questions must be referred to the relevant local planning authority or an appropriately qualified planning professional.

3.10 Apartments, communal areas and exceptional scope

For post-completion apartment inspections, communal or shared areas outside your ownership or leasehold demise are excluded unless expressly included and access is authorised.

For an apartment Pre-Completion Inspection, the applicable official checklist controls any normally and freely used shared approach, access or egress that must be considered. Locked or restricted specialist and service areas remain excluded.

Large outbuildings, properties outside the published property bands and any materially extended scope require an individually agreed Booking Proposal and Booking Confirmation.

4. Inspection limitations and transparency

4.1 Non-invasive limitations

CheckSure does not normally open up or damage finished construction, lift fixed floor coverings, dismantle appliances or installations, move heavy furniture or stored materials, remove fixed panels, break seals, remove surface protection, access live parts or enter an area that is unsafe or not authorised.

Concealed, obstructed, incomplete, inaccessible or unsafe elements may not be inspected or tested.

4.2 Conditions affecting the inspection

The principal conditions that may restrict the inspection are explained in CIS-02. They may include unsafe, locked, concealed or obstructed access; active contractors; scaffolding; unfinished work; retained protection; unavailable keys or instructions; disconnected or uncommissioned services or equipment; and unsuitable weather, daylight or visibility.

CheckSure will inspect the usable scope where it can do so safely and meaningfully. The report will identify material areas not inspected, items not tested and other significant restrictions.

4.3 Specifications, certificates and information

CheckSure does not automatically audit the home against its complete sales specification or optional-upgrade schedule unless this has been expressly agreed.

Where relevant documents are made available, CheckSure may record an observable difference or that a certificate, warranty, manual or other document was present. CheckSure does not authenticate a document, verify a specialist test result or decide contractual entitlement merely because information has been supplied. Responsibility for specialist certification remains with its issuer.

4.4 Actual scope and material limitations

The report records the conditions and material limitations actually encountered. Missing information, unavailable services, absent keys, incomplete work or restricted access do not automatically excuse CheckSure from the whole service. Their actual effect will be assessed under clauses 5, 8 and 9.

5. Your responsibilities and cooperation

5.1 General qualification

The responsibilities in this clause apply only so far as the relevant information is known to you, or could reasonably be expected to be known by you, and the required action is practicable and within your control.

You do not guarantee matters controlled by a developer, site manager, managing agent or another third party.

5.2 Booking and property information

You should provide the booking, property, service, completion, deadline and access information requested by CheckSure accurately and completely.

If you discover that material information previously supplied is incorrect or has changed, you should tell CheckSure promptly.

5.3 Hazards and inspection conditions

You should tell CheckSure promptly about:

• known hazards at or affecting the property;
• active contractors or work in progress;
• materially incomplete work;
• scaffolding or material access restrictions;
• unavailable services, keys or operating information;
• a developer or site change affecting the inspection; and
• anything else likely to prevent a safe, reliable or meaningful inspection.

You are not responsible for a developer, site or property condition that was not disclosed to you and which you could not have been expected to know about or control.

5.4 Permission and access

You should take reasonable steps to arrange any developer, owner, leaseholder, managing-agent or other permission and access that the Booking Proposal or Booking Confirmation identifies as your responsibility.

CheckSure will comply with applicable developer and site-controlled access arrangements.

If you become aware that permission or access may not be available as agreed, you should tell CheckSure promptly.

5.5 Utilities, keys and ordinary arrangements

You should arrange for relevant utilities, keys, access devices and ordinary operating instructions to be available for the inspection where these matters are within your control.

Where children, pets or another matter within your control could prevent safe inspection, you should make suitable arrangements.

You are not required to operate, isolate, dismantle or interfere with equipment, services or installations where doing so would be unsafe, unauthorised or outside ordinary use.

5.6 Documents

Where relevant documents are available to you, you should provide them before the inspection or leave them clearly identified at the property.

CheckSure may record a document as present but does not authenticate it or verify a specialist test result merely because the document has been supplied.

Where a previous third-party inspection report is required to define and price a re-snag service, CheckSure cannot confirm that service until a usable copy has been provided.

5.7 Matters controlled by other people

You do not promise or warrant that:

• a developer or site will provide access;
• work will be complete;
• services or equipment will be connected, commissioned or operational;
• keys, certificates or other documents will be supplied by another person;
• protective materials will have been removed; or
• weather, lighting or other site conditions will be suitable.

A matter outside your knowledge or control will not, by itself, be treated as a breach of these Terms.

5.8 Safety, authority and agreed scope

You must not knowingly ask or instruct CheckSure to:

• breach a developer or site rule;
• enter the property or another area without authority;
• undertake unsafe or unlawful work;
• interfere with a live, sealed or specialist installation;
• use destructive or invasive inspection methods; or
• exceed the service and inspection scope agreed in the Booking Confirmation.

CheckSure may refuse such a request without being treated as having failed to provide the agreed service.

5.9 Effect of missing information or restricted conditions

Missing information, unavailable services, absent keys, incomplete work or restricted access does not automatically excuse CheckSure from providing the whole service.

CheckSure will assess and record the actual effect on the agreed inspection. Where a usable part can still be inspected safely and meaningfully, CheckSure will normally complete that part.

The arrangements for pausing, limiting or rearranging an inspection, and for any associated payment, refund or return visit, are set out in clauses 8 and 9.

5.10 Inspection preparation guidance

The Customer Scope and Important Limitations document explains the agreed service boundaries and principal inspection constraints.

The Inspection Readiness Checklist provides practical preparation guidance. It does not impose an additional contractual warranty, exclusion or mandatory precondition, and you are not treated as guaranteeing matters controlled by a developer, site manager or another third party.

6. Prices, VAT and payment

6.1 Total price

The Booking Proposal and Booking Confirmation will state the total price payable for the booked service, including any mandatory fee, tax or charge that applies. Nothing is payable merely because you make an enquiry or submit a booking request.

Where the price of additional or individually scoped work cannot be confirmed in advance, we will explain the proposed charging basis and obtain your agreement before that work is undertaken or any additional charge is incurred.

6.2 VAT

CheckSure is not registered for VAT at the date of these Terms, and no VAT is added to the stated price.

If CheckSure becomes VAT-registered, any applicable VAT will be disclosed and included in the total price before a future booking is confirmed. A price already confirmed will not be increased solely because CheckSure’s VAT status subsequently changes.

6.3 GBP 100 part-payment

After CheckSure has issued the Booking Confirmation, a GBP 100 part-payment is due by 5:00pm two working days before the confirmed inspection date.

If the Booking Confirmation is issued after that deadline, the GBP 100 part-payment is due by the reasonable deadline stated in the Booking Confirmation.

For this clause, a working day means Monday to Friday, excluding public and bank holidays in England and Wales.

6.4 Treatment of the part-payment

The GBP 100 part-payment is credited in full against the total confirmed price. It is not an additional booking fee or charge. You may instead pay the complete confirmed price early.

The GBP 100 part-payment is not automatically non-refundable and is not automatically treated as a cancellation charge. Any amount payable, retained or refunded following cancellation, postponement, denied access or another disruption will be determined under clauses 7, 8 and 9, including your statutory rights and any lawful, proportionate charge for services actually supplied or loss properly incurred.

6.5 Missed part-payment deadline

If the required part-payment has not been received by the applicable deadline, we may give you written notice that the appointment will be released unless payment is received by a stated reasonable further deadline.

We will take account of any payment already made, payment-processing delay brought promptly to our attention or alternative arrangement agreed in writing. The appointment will not be released without the further notice described above.

6.6 Remaining balance and report release

The remaining balance is due on the inspection day.

We may withhold the reporting pack while an undisputed amount that is due remains unpaid and has not cleared. This does not remove or restrict any statutory right or remedy you may have where the service has not been provided with reasonable care and skill.

The normal report-delivery period begins once the inspection has been completed and the balance has cleared, subject to the quality-checking and exceptional-delay provisions in clause 10.

6.7 Payment methods

Payment may be made:

• through a secure card or supported-wallet payment link;
• by bank transfer; or
• by contactless payment directly to the inspector while the inspector remains at the property.

Available card and wallet methods will be shown at secure checkout and may depend on the customer’s device, card or payment provider.

Cash and cheques are not accepted. Payment-card details must not be sent by email.

6.8 Optional printed report

Electronic delivery is included as the standard reporting method.

The standard optional printed-report service costs GBP 10 and comprises one printed copy of the Full Report only. It does not include printed copies of the Action Required Report or Developer Response Schedule.

Where the printed-report option is selected before confirmation, its price will be included in the total price shown in the Booking Proposal and Booking Confirmation. If requested later, the option and price must be agreed before the order is accepted.

A request for a printed Action Required Report, Developer Response Schedule or an additional printed copy falls outside the standard GBP 10 option. We will confirm availability, price and expected delivery before accepting such a request.

7. Statutory cancellation right

7.1 Fourteen-day cancellation period

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to a distance or off-premises service contract, you have 14 days to cancel without giving a reason.

The cancellation period begins when the contract is entered into and ends at the end of 14 days after the day on which the contract is entered into. Under CheckSure’s booking process, the contract is entered into when CheckSure sends the written Booking Confirmation.

7.2 How to cancel

To cancel, you must give CheckSure a clear statement that you wish to cancel. You may use:

• the online cancellation form at checksure.co.uk/contact/#cancel-booking;
• email to admin@checksure.co.uk;
• post to CheckSure Ltd at 62 The Street, Rustington, West Sussex BN16 3NR;
• the Model Cancellation Form in Appendix A; or
• another available method that clearly communicates your decision.

The online form and email are recommended because they will normally reach the booking team more quickly and can be acknowledged electronically. They are not compulsory. The postal address is CheckSure’s registered office and is not an operating customer-service office.

A postal cancellation is in time if it is sent before the cancellation period expires, even if it is received later. You should retain a copy and obtain proof of posting where practicable, but this is not a condition of cancellation.

If you use the online cancellation form, CheckSure will send an acknowledgement by email without delay. The acknowledgement records receipt of the cancellation request; it is separate from any later payment or refund outcome.

7.3 Requests to change a date

The online route distinguishes a cancellation from a request for a different date. A request for a different date does not cancel or alter the existing booking unless and until CheckSure confirms a replacement arrangement in writing.

7.4 Starting Services within the cancellation period

CheckSure will not begin a chargeable part of the Services during the cancellation period unless you have expressly requested early performance where the law requires that request.

If you cancel after making a valid early-performance request and after supply has begun, CheckSure may charge only the lawful proportionate amount for Services actually supplied before cancellation. The GBP 100 part-payment is not automatically the cancellation charge.

7.5 Full performance during the cancellation period

The statutory cancellation right ends following full performance during the cancellation period only where you expressly requested early performance and acknowledged that full performance would cause the cancellation right to be lost.

This does not affect rights or remedies arising from defective performance.

7.6 Refunds following statutory cancellation

Any refund required following statutory cancellation will be made without undue delay and, in any event, no later than 14 days after the day on which CheckSure is informed of your decision to cancel. CheckSure will make the refund using the same means of payment used for the original transaction unless you have expressly agreed otherwise. You will not incur any fee as a result of the refund.

CheckSure may deduct any lawful proportionate amount for Services already supplied following a valid express request for early performance.

8. Cancellation or date changes outside the statutory cancellation right

8.1 Application of this clause

This clause applies where a cancellation or date change is not covered by the statutory cancellation right in clause 7. Nothing in this clause reduces any statutory right or remedy.

You may ask to cancel or change an appointment at any time using the cancellation and date-change routes described in clause 7.

A request for a different date does not cancel or alter the existing booking. The existing appointment remains in place unless and until CheckSure confirms a replacement arrangement in writing.

8.2 Cancellation before the late-cancellation deadline

If you cancel before 5:00pm two working days before the confirmed inspection date, no cancellation charge will apply.

Any payment already received will be refunded, except for an amount that may lawfully be charged for a separately agreed service already supplied.

For this clause, a working day means Monday to Friday, excluding public and bank holidays in England and Wales.

8.3 Late cancellation

If you cancel after 5:00pm two working days before the confirmed inspection date, CheckSure may charge a reasonable amount for the net loss directly caused by the late cancellation.

There is no automatic fixed cancellation charge. The amount will be calculated according to the circumstances and will not exceed the total confirmed price.

8.4 Calculating a late-cancellation amount

The calculation may take account of:

• reasonable work already undertaken for the booking;
• reasonable costs already incurred that cannot be recovered;
• the net loss arising if the reserved inspection time cannot reasonably be used for another customer or other productive work; and
• any other direct loss resulting from the late cancellation.

CheckSure will deduct:

• costs or work avoided because the service will no longer be supplied;
• income recovered by filling the appointment or undertaking alternative work; and
• any other amount reasonably saved or recovered.

CheckSure will not recover the same loss twice or charge for work that it did not supply where no corresponding loss was incurred.

8.5 Treatment of payments already received

The GBP 100 part-payment and any other advance payment will be credited against the amount properly calculated under this clause.

If the amount already paid exceeds the calculated amount, CheckSure will refund the difference. If the calculated amount exceeds the amount already paid, CheckSure may request payment of the balance and will provide an explanation of the calculation.

The GBP 100 part-payment is not automatically forfeited merely because the booking is cancelled or changed.

8.6 Requests to change the inspection date

CheckSure will consider a request to change the inspection date reasonably and subject to availability.

Where the request is made before 5:00pm two working days before the confirmed inspection, CheckSure will normally transfer the booking without a rebooking charge.

Where it is made after that deadline, CheckSure may apply the fair-loss calculation in clauses 8.3 and 8.4 to loss arising from the original appointment. Any proposed rebooking charge or revised service price will be disclosed and agreed before the replacement appointment is confirmed.

8.7 Developer or site-initiated changes

If the developer, site manager or another person controlling access changes the date or arrangements, you should tell CheckSure as soon as reasonably practicable after becoming aware of the change.

CheckSure will transfer the booking without charge where notice is received before 5:00pm two working days before the inspection.

Where less notice is provided, CheckSure will consider:

• when you became aware of the change;
• whether the change was within your reasonable knowledge or control;
• what reasonable steps you took to notify CheckSure;
• whether the appointment can be refilled or used for other work; and
• the costs and work that can reasonably be avoided.

A late developer or site change does not automatically make you liable for GBP 100 or any other fixed amount.

8.8 Cancellation and payment outcome

CheckSure will provide a written outcome explaining:

• the effective cancellation or date-change request time;
• the status of the booking;
• any amount charged and how it was calculated;
• how payments already received have been applied;
• any refund or balance due; and
• any agreed replacement arrangement.

Any refund due under this clause will be made without undue delay and normally within 14 days after the written outcome, using the original payment method unless otherwise agreed.

9. Access failure, unsuitable conditions and return visits

9.1 Customer information and preparation

So far as reasonably known to you and within your reasonable control, you should tell CheckSure promptly about known hazards, active contractors, incomplete work, access restrictions, unavailable services and other circumstances likely to prevent a safe or meaningful inspection.

You are not treated as having guaranteed conditions controlled by a developer, site manager, managing agent or another third party.

9.2 Restrictions encountered at the property

CheckSure may pause, restrict, rearrange or stop an inspection where:

• the necessary permission or access is unavailable;
• conditions are unsafe;
• active work materially interferes with the inspection;
• the property is materially incomplete;
• relevant services, keys or operating information are unavailable; or
• weather, lighting or another condition makes the agreed inspection unsafe or unreliable.

Where a usable part of the agreed inspection can still be completed safely and meaningfully, CheckSure will normally complete that part and record the material limitations encountered.

9.3 Financial consequences of access or site restrictions

Missing information, unavailable services, denied access or unsuitable conditions do not automatically entitle CheckSure to retain the GBP 100 part-payment or charge the full inspection price.

Where the restriction results from a failure to take reasonable steps concerning a matter within your reasonable knowledge and control, CheckSure may apply the fair-loss calculation in clauses 8.3 and 8.4.

Where the restriction was not reasonably known to you or was outside your reasonable control, CheckSure will assess the circumstances fairly and seek a reasonable solution. This may include completing the usable scope, rearranging the affected work, agreeing a reduced scope or refunding the part of the service that cannot reasonably be supplied.

9.4 Return visits

A return visit is a separate service where it is requested or reasonably required because of a customer, developer or site restriction outside CheckSure’s reasonable control.

The proposed scope, price, payment arrangements and appointment for a return visit will be confirmed and agreed before the return visit is booked. A return visit is not automatically chargeable merely because the original inspection was restricted.

9.5 CheckSure responsibility

No return-visit, cancellation or rebooking charge applies where the additional attendance or rearrangement is required because CheckSure failed to provide the service with reasonable care and skill or for another reason within CheckSure’s reasonable control.

In those circumstances, CheckSure will offer an appropriate replacement appointment or other statutory remedy without additional charge.

9.6 CheckSure cancellation and events outside reasonable control

If CheckSure must cancel, postpone or materially restrict an appointment, CheckSure will offer a replacement appointment at no additional charge. If the replacement is unsuitable, you may end the affected service and receive a refund of all sums paid for work not supplied. CheckSure will not impose a cancellation or rebooking charge where CheckSure cancels.

Where only part of the booking is affected, CheckSure may complete the remaining service where reasonable. The affected part may be rearranged, replaced by an agreed alternative or refunded. Any amount retained for work already supplied must be lawful and proportionate.

Neither party is responsible for delay or failure caused by an event genuinely outside their reasonable control, provided that they take reasonable steps to reduce the effect and resume their obligations when reasonably possible. Nothing in this clause excludes responsibility that cannot lawfully be excluded or affects your statutory rights.

10. Reports, delivery and follow-up

10.1 Electronic reporting pack

Unless the Booking Confirmation expressly states otherwise, the electronic reporting pack comprises:

• the Full Report;
• the Action Required Report, referred to as the ARR; and
• the Developer Response Schedule.

These are separate outputs generated from the same controlled inspection record. Finding references, inspection outcomes and material limitations must remain consistent across the three outputs.

10.2 Full Report

The Full Report is the complete record of the inspection. It identifies the customer, property, service, inspection date, report issue date and applicable inspection scope.

It records the applicable inspection outcomes, material limitations and supporting evidence. It must be read as a whole, including the executive summary, individual findings, limitations and Important Conditions and Report Use section.

The report records visible, accessible and safely testable conditions at the time of inspection. Photographs illustrate observations but may not show their full extent.

10.3 Action Required Report

The ARR presents the Red and Amber findings and any other action or review item selected under the controlled reporting rules. It uses the same permanent finding references as the Full Report.

The ARR is intended to help the customer communicate relevant matters to the developer, warranty provider, professional adviser or contractor without necessarily sharing the complete Full Report.

If no item qualifies for inclusion, the ARR will state that no qualifying action item was recorded. This does not replace the Full Report or change the scope and limitations of the inspection.

10.4 Developer Response Schedule

The Developer Response Schedule reproduces the relevant finding references in a format that may be completed by a developer, site manager, customer-care representative or another authorised respondent.

It is supplied as a practical communication and progress-recording tool. CheckSure does not guarantee that another person will complete or return it.

A response, proposed action or completion entry made by another person is not a CheckSure finding, approval or confirmation that work has been completed satisfactorily. CheckSure verifies remedial work only where a separate re-snag or other follow-up service has been agreed and completed.

10.5 Electronic delivery

Electronic delivery is the standard reporting method.

The electronic reporting pack is normally issued within 24 hours after both:

• the inspection has been completed; and
• the undisputed balance has cleared.

This is a service target rather than a guaranteed deadline. Further quality checking, an evidence issue, exceptional circumstances or a technical failure may require more time. CheckSure will tell you about a material delay and provide an updated expected issue time where practicable.

10.6 Secure electronic access

The reporting pack may be supplied as an email attachment or through a secure download service.

Where secure download links are used:

• separate report files may use separate links;
• a password may be communicated separately from the link;
• links and passwords will normally expire after seven calendar days; and
• expiry of a link does not remove your right to retain or use the issued report.

Replacement access may be provided following appropriate identity and security checks. CheckSure will retain the controlled issued record in accordance with its applicable retention requirements.

10.7 Printed reports

Ordering a printed report does not delay or replace electronic delivery.

The standard GBP 10 printed-report option comprises one printed copy of the Full Report only. It does not include printed copies of the ARR or Developer Response Schedule unless the Booking Confirmation expressly states otherwise.

Where the standard printed Full Report was ordered before the inspection, the delivery address was confirmed and the full applicable payment cleared on time, CheckSure aims to deliver it within three working days after the inspection date.

This is a delivery target and not a guaranteed delivery date. Delivery after proper dispatch is subject to the relevant postal or courier service meeting its service commitments and to disruption outside CheckSure’s reasonable control.

If the printed report is ordered late, the delivery address is confirmed late or payment clears late, CheckSure will provide an updated expected dispatch or delivery date.

CheckSure will provide available dispatch or tracking information and take reasonable steps to investigate a materially delayed, damaged or lost item and, where appropriate, arrange a replacement.

10.8 Issued record and corrections

The issued PDF is the controlled report record. An issued report will not be silently altered or overwritten.

If CheckSure corrects or replaces an issued report, the replacement will:

• have a new version or revision identity;
• identify the report it replaces;
• preserve stable finding references wherever possible;
• explain any material change to the customer; and
• be retained with the earlier issued version and delivery record.

A formatting correction that does not change the meaning of a finding may be described as such. A correction affecting an inspection outcome, material limitation or customer action must be specifically identified.

10.9 Customer use and sharing

You may retain, copy and share the complete, unaltered reporting pack for purposes connected with:

• purchasing, owning or repairing the inspected property;
• developer aftercare;
• a warranty or insurance matter;
• a complaint or dispute;
• obtaining legal or professional advice; or
• instructing an appropriate contractor or specialist.

The Full Report may contain customer or property information that is not needed by every recipient. You should consider whether the ARR is sufficient and use an appropriately secure method when sharing any report.

If you choose to share a report, link or password, you are responsible for selecting the recipient and for disclosure made by you or someone acting on your instructions. This does not exclude CheckSure’s responsibility for secure initial delivery or for a disclosure caused by CheckSure.

10.10 Reliance by other people

The report is prepared for the named customer, inspected property and purpose recorded in the Booking Confirmation.

A permitted recipient may use the report for the purposes described in clause 10.9, but is not treated as the customer and should not rely on it as though it had been prepared specifically for them unless CheckSure agrees otherwise in writing.

This does not prevent a developer, warranty provider, professional adviser or contractor from considering and responding to an observation contained in the report.

10.11 Developer and warranty deadlines

Unless CheckSure expressly agrees otherwise, CheckSure does not submit the report to the developer, warranty provider or another third party on your behalf.

You should use the appropriate reporting route and comply with any applicable developer or warranty deadline. CheckSure does not guarantee that a developer or warranty provider will accept a finding, undertake remedial work or provide a particular remedy.

10.12 Questions and further services

You may ask reasonable questions about the issued report.

Further attendance, investigation, design work, specialist advice, monitoring or reinspection is a separate service unless it is required as a statutory remedy for CheckSure’s breach.

Any separate service, scope and charge must be agreed before that work begins.

11. Standard of service and statutory remedies

11.1 Reasonable care and skill

CheckSure will provide the service with reasonable care and skill.

Information CheckSure gives about the service which you take into account when deciding to enter into the contract, or when making a later decision about the service, may become binding where consumer law provides.

Nothing in these Terms excludes or restricts a statutory term, right or remedy that cannot lawfully be excluded or restricted.

11.2 Remedies

If the service is not provided with reasonable care and skill, you may be entitled to repeat performance within a reasonable time and without significant inconvenience, or to an appropriate price reduction where repeat performance is impossible or is not completed as required. A price reduction may include a refund where the law requires it.

Other legal remedies may also be available. You should contact CheckSure promptly so that the matter can be investigated and, where appropriate, put right. Contacting CheckSure does not remove or reduce any statutory right or remedy.

12. Liability and insurance

12.1 Liability that is not excluded

Nothing in these Terms excludes or limits CheckSure’s liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of a statutory right that cannot lawfully be excluded or restricted; or
• any other liability that the law does not permit CheckSure to exclude or limit.

12.2 Foreseeable loss

Subject to clause 12.1, CheckSure is responsible for loss or damage that is a foreseeable result of CheckSure’s breach of contract or failure to use reasonable care and skill.

Loss or damage is foreseeable if it was an obvious consequence of the breach or if both parties knew, when the contract was made, that it might result from the breach.

12.3 Inspection boundaries

CheckSure is not responsible merely because the inspection does not identify a matter that was concealed, inaccessible, incomplete, not safely testable or outside the agreed inspection scope at the inspection date.

This does not exclude responsibility where the loss or damage was caused by CheckSure’s failure to provide the agreed service with reasonable care and skill or by another breach for which CheckSure is legally responsible.

12.4 Conditions and changes after inspection

The report records relevant conditions observed at the inspection date. CheckSure is not responsible for subsequent damage, deterioration, alteration, use, interference or work carried out after the inspection, except to the extent that a loss was caused by CheckSure’s breach or negligence.

12.5 Information supplied by other people

CheckSure may take account of information supplied by you, a developer, site manager, managing agent or another third party where it is reasonable to do so.

CheckSure remains responsible for taking reasonable care in its use of that information and for addressing a material inconsistency that should reasonably have been apparent when providing the agreed service.

12.6 Action following the report

CheckSure is not responsible to the extent that a loss is caused or increased by a failure to take reasonable steps following a clear report finding or warning. The nature of the finding, the information available to you, the urgency of the matter and all other relevant circumstances will be considered.

12.7 Business use and business losses

Unless CheckSure expressly agrees otherwise in writing, the service is supplied for private and domestic purposes.

If you use the service or report for a business purpose that was not disclosed to and expressly agreed by CheckSure, CheckSure is not responsible for loss of profit, revenue, business opportunity or business interruption arising from that unagreed business use.

This clause does not affect liability that cannot lawfully be excluded or restricted.

12.8 Other people and reliance

The customer may use and share the reporting pack as permitted by clauses 10.9 and 13. Permitted use or sharing does not make another person the customer or give that person a right to rely on the report as though it had been prepared specifically for them, unless CheckSure expressly agrees otherwise in writing.

12.9 Insurance

CheckSure maintains Professional Indemnity and Public Liability insurance in connection with its declared business activities, subject to the applicable policy terms, conditions, exclusions, limits and excesses.

The existence of insurance does not extend the agreed service scope, provide any guarantee that a particular loss or claim will be covered, or alter the responsibilities and limitations set out in these Terms.

13. Intellectual property and permitted use

Copyright in the reports, inspection photographs, annotations and their original presentation remains with CheckSure Ltd or the identified rights owner.

You receive a non-exclusive, perpetual licence to retain, copy and share the reporting pack for the purposes permitted by clause 10.9.

You must not:

• alter a finding or present it misleadingly;
• remove a material limitation or other necessary context;
• remove CheckSure’s ownership or report-identification information;
• represent another person’s response as a CheckSure conclusion;
• resell the report; or
• publish it commercially without CheckSure’s written permission.

You may reproduce a relevant extract for a permitted purpose, provided that it is not presented misleadingly and any material context or limitation needed to understand it is included.

14. Personal information and inspection material

14.1 Privacy Notice

CheckSure Ltd handles personal information in accordance with applicable data-protection law and the CheckSure Privacy Notice available at checksure.co.uk/privacy-notice. The Privacy Notice explains the information we collect, why and on what lawful bases we use it, who it may be shared with, how long it is retained and the rights available to individuals.

14.2 Inspection records

To provide, administer and evidence the Services, CheckSure may collect, create and use booking information, correspondence, inspection notes, photographs, thermal images, measurements, reports and related records.

Inspection material may show the property, its contents and identifying features and may incidentally include possessions, documents, vehicles, people or other personal information. CheckSure takes proportionate steps to avoid collecting personal information that is unnecessary for the inspection or report.

14.3 Customer and occupier concerns

So far as practicable, the customer should avoid leaving unnecessary sensitive documents or personal information visible in areas being inspected. The customer or occupier may tell CheckSure about a particular privacy concern before or during the inspection.

Where a requested restriction would prevent CheckSure from obtaining evidence reasonably required for the agreed inspection, CheckSure will explain any resulting limitation and may record that limitation in the report.

14.4 Permitted service uses

Inspection material and other personal information may be used where appropriate to:

• arrange and provide the Services;
• prepare, check and issue reports;
• answer customer questions and administer follow-up work;
• carry out internal quality assurance;
• manage complaints, disputes, insurance matters or legal claims; and
• comply with legal, regulatory, accounting or insurance requirements.

The applicable purpose and lawful basis are explained more fully in the Privacy Notice.

14.5 Sharing and disclosure

CheckSure may disclose personal information to approved service providers, professional advisers, insurers, regulators, public authorities or other recipients where this is necessary and lawful, as explained in the Privacy Notice.

CheckSure does not routinely provide the Full Report or inspection photographs to a developer, warranty provider or contractor unless the customer has authorised this, it forms part of the agreed Service, or disclosure is otherwise permitted or required by law. The customer’s own permitted sharing of report documents is governed by clauses 10 and 13.

14.6 Public and promotional use

CheckSure will not use identifiable inspection material for advertising, marketing, social media, case studies, public training or public educational content without separate express permission from the appropriate person. Any request for that permission will be separate and optional, and refusing permission will not affect the Services.

CheckSure may use genuinely anonymised information for internal quality assurance and training or for general educational guidance, but only where the customer, individuals and property are not reasonably identifiable.

14.7 Retention and individual rights

Personal information and inspection material are retained only for the periods and purposes described in the Privacy Notice and CheckSure’s controlled retention arrangements. Deletion may be suspended where information must be preserved for a complaint, legal claim, insurance matter, regulatory requirement or other lawful reason.

Questions or requests concerning personal information may be sent to privacy@checksure.co.uk.

15. Complaints and dispute resolution

15.1 Making a complaint

If you are dissatisfied with the Services, please contact CheckSure so that the concern can be investigated and, where appropriate, put right.

Complaints may be sent to complaints@checksure.co.uk or to CheckSure Ltd at 62 The Street, Rustington, West Sussex BN16 3NR.

Making a complaint is free of charge. The full CheckSure Complaints Procedure is available at checksure.co.uk/complaints-procedure.

If you need assistance or a reasonable adjustment to make a complaint, please contact CheckSure. You may also authorise another person to act for you, although CheckSure may need evidence of your authority before discussing personal or inspection information with them.

15.2 Acknowledgement and substantive response

CheckSure will acknowledge receipt of a complaint within two working days and will normally provide a substantive written response within 15 working days.

If exceptional circumstances prevent a substantive response within that period, CheckSure will provide a progress update before the deadline, explain the reason and give a revised response date.

A working day means Monday to Friday, excluding public and bank holidays in England and Wales. A complaint received outside normal business hours is treated as received on the next working day.

15.3 Final internal review

If you remain dissatisfied, you may request a final internal review by a Company Director. A request should normally be made within 10 working days after the substantive response and should explain which parts of the response you dispute and provide any further relevant information.

CheckSure will consider a later request where there is a reasonable explanation for the delay or where fairness otherwise requires it.

CheckSure will normally complete the internal review and issue its final response within 15 working days. If additional time is required, CheckSure will provide a progress update, explain the reason and give a revised response date.

15.4 Alternative dispute resolution

When CheckSure communicates the final outcome of a consumer complaint, it will identify any alternative dispute resolution or other complaint-resolution arrangement that is available to the customer and in which CheckSure is then required to participate by law or contract. If no such arrangement applies, CheckSure will say so.

CheckSure may also state whether it is willing to use an appropriate accredited alternative dispute resolution provider voluntarily.

Nothing in this clause requires the customer to accept a proposed resolution, restricts the customer’s statutory rights or prevents the customer from obtaining independent advice or bringing court proceedings.

16. General provisions

16.1 Applicable version of these Terms

The version of these Terms identified in your Booking Confirmation applies to the Services.

CheckSure will retain a record of the version supplied or made available when the booking was accepted. A later update published on the CheckSure website will not retrospectively change an existing contract.

Any change to an existing contract must be agreed in writing or otherwise be permitted or required by law. CheckSure will explain any material change before it takes effect.

16.2 Written communications

Where these Terms require something to be confirmed in writing, email or another durable written electronic communication is sufficient unless the law requires a different form.

Nothing in this clause limits your ability to exercise a statutory cancellation right or another consumer right by making a clear statement through an available lawful communication method.

16.3 Transferring the contract

You may not transfer your rights or obligations under the contract to another person without CheckSure’s written agreement. CheckSure will not unreasonably withhold agreement where the proposed transfer does not materially affect the Services or increase CheckSure’s risk.

CheckSure may transfer its rights or obligations to another organisation only where this does not reduce your contractual or statutory rights or materially adversely affect performance of the Services. CheckSure will notify you in writing of any such transfer.

If a proposed transfer by CheckSure would materially disadvantage you, CheckSure will obtain your agreement or allow you to end the affected Services and receive a refund of sums paid for work not supplied.

16.4 No third-party rights

Except where the law provides otherwise or CheckSure expressly agrees in writing, a person who is not a party to the contract has no right to enforce any provision of it under the Contracts (Rights of Third Parties) Act 1999.

Sharing a report with a permitted recipient does not transfer the contract or give that recipient a right to rely upon the report as though they were the contracting customer.

16.5 If part of the contract is invalid

If a court or competent authority decides that any provision of the contract is unlawful or unenforceable, that provision will be treated as removed or limited only to the extent necessary.

The remaining provisions will continue to apply.

16.6 Delay in enforcing rights

If either party delays enforcing a contractual right, that does not mean the right has been waived.

A waiver concerning one event does not automatically waive a right concerning a later event.

16.7 Entire agreement and pre-contract information

The documents identified in clause 1 record the agreement between you and CheckSure concerning the booked Services.

Nothing in this clause excludes or limits responsibility for fraud or fraudulent misrepresentation, prevents relevant information or statements from becoming binding where the law provides that they do, or restricts any consumer right or remedy that cannot lawfully be excluded.

16.8 Provisions continuing after completion

Provisions concerning payment, use and sharing of reports, intellectual property, confidentiality, personal information, liability, complaints and dispute resolution will continue after completion or termination of the Services where their nature or purpose requires this.

16.9 Governing law and courts

These Terms and the contract are governed by the law of England and Wales.

If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections applicable in the country in which you live.

The courts of England and Wales will have jurisdiction. If you live elsewhere in the United Kingdom, you may also bring proceedings in the courts of the country in which you live.

Appendix A Model Cancellation Form

Complete and return this form only if you wish to cancel the contract. You do not have to use this form and may instead give CheckSure any other clear cancellation statement using the methods in clause 7.2.

Electronic cancellation through the online form or by email is recommended because it will normally reach the booking team more quickly and can be acknowledged electronically. The postal address below is CheckSure’s registered office and is not an operating customer-service office.

To

CheckSure Ltd

62 The Street

Rustington

West Sussex

BN16 3NR

Email: admin@checksure.co.uk

I/We hereby give notice that I/We cancel my/our contract for the supply of the following inspection service:

Service booked: __________________________________________________________

Property address or plot: _________________________________________________

Inspection date, if confirmed: _____________________________________________

Date the contract was entered into: ________________________________________

Customer name: _________________________________________________________

Customer address: _______________________________________________________

Customer email address: _________________________________________________

Customer signature, only if this form is submitted on paper: ___________________

Date: __________________________________________________________________