It’s your new home.
Find out what needs attention

Practical reassurance from construction to completion

New does not always mean finished. A home is assembled from hundreds of components by many different trades, so snags and defects can still be present at handover. 95% of buyers reported problems with their new home—including snags or defects—to their builder after moving in.

Source: Home Builders Federation, 19th National New Home Customer Satisfaction Survey, 2024.

CheckSure independently reviews the parts of the home that are visible and safely accessible at the time of inspection, helping you understand what has been observed, where it is located and what may need attention.

• Independent inspections focused on the buyer or homeowner
• Practical understanding of how new homes are built, completed and handed over
• Clear reports with priorities, precise locations and photographs, normally emailed within 24 hours once payment has cleared
• Thermal imaging camera radiator check included for New-home Snagging and End-of-Defects Inspections where conditions allow
• Straightforward pricing with no VAT added to the prices shown

Choose the right inspection for your stage

The most useful inspection depends on where you are in the buying or ownership journey. CheckSure offers four core services and will help you identify the appropriate option if you are unsure.

Not sure which service fits? Tell us your completion date, whether you have moved in and any reporting deadline supplied by your developer. We will explain the most suitable next step.

A reporting pack designed for action

Every inspection service can produce a consistent reporting pack with priorities, precise locations and photographs: a Full Report, an Action Required Report containing the Red and Amber findings, and a separate Developer Response Schedule that can be completed electronically or printed.

How CheckSure works

1. Tell us about your home

Provide the development, postcode, property type, number of bedrooms, expected completion date and the service you are considering. If the date is uncertain, say so—we understand that developer programmes can move.

2. Confirm the inspection

CheckSure confirms suitability, scope, price, access requirements and availability. Nothing is payable when you book. A £100 part-payment is due by 5:00pm two working days before the confirmed appointment and is credited against the total fee. If the booking is confirmed after that deadline, it is due on confirmation by the deadline stated in the booking confirmation.

3. Prepare the property and access

The developer controls access before completion. After completion, you normally arrange access yourself. We will explain what information, utilities and clear access will help us complete the inspection effectively.

4. Inspection and report

The home is reviewed methodically within the agreed visible, accessible and non-invasive scope. The remaining balance is due on the inspection day. Your report is normally emailed within 24 hours of the inspection once cleared payment has been received.

5. Questions and follow-up

You may ask reasonable questions about the report. A targeted Re-snag Inspection can be booked separately if you later want selected accessible remedial work reviewed.

Why choose CheckSure?

CheckSure has been developed around experience of the complete housebuilding process—from early construction and coordination through completion, customer handover and the defects that can appear afterwards. That broader perspective helps us look beyond isolated cosmetic observations and explain findings in the context of how a new home is assembled and expected to perform.

Our role is independent. We work for the buyer or homeowner, not the developer or warranty provider. We aim to report proportionately: clearly identifying concerns while avoiding exaggerated claims, unnecessary alarm and promises that an inspection cannot responsibly make.

The housebuilding experience behind CheckSure has also received recognised industry awards, including an NHBC Pride in the Job award, LABC National Gold and Regional Gold awards, and a Bronze Award from the Considerate Constructors Scheme. These awards recognise earlier housebuilding work and are not endorsements of CheckSure.

• Structured inspection sequences rather than an informal walk-through
• Priorities, photographs, precise locations and numbered observations
• Clear separation between observed issues, maintenance and specialist matters
• Honest recording of inaccessible areas and conditions that limit inspection

An independent inspection report records CheckSure’s observations; it does not determine legal liability or require a developer or warranty provider to accept every item.

Clear pricing before you commit

Prices are based on property type and the inspection stage. Pre-Completion Inspections are priced at approximately 90% of the equivalent New-home Snagging or End-of-Defects price because they follow the defined NHQB checklist scope. New-home Snagging and End-of-Defects Inspections use the standard CheckSure property prices. Targeted Re-snag pricing depends on whether CheckSure or another company prepared the earlier report. No VAT is added to the prices shown.

Larger homes, apartments with more than three bedrooms and properties with substantial outbuildings are priced individually. Any agreed travel charge or additional scope will be explained before booking.

The Homeowner Knowledge Base

Good inspection work should leave homeowners better informed, not merely provide a list of faults. The CheckSure Homeowner Knowledge Base brings together practical guidance shaped by experience of building, completing and supporting new homes. It explains the questions buyers and homeowners repeatedly ask—from Building Regulations and warranties to condensation, energy efficiency, gardens and life on a developing estate.

Common questions

Which inspection do I need?

A Pre-Completion Inspection is carried out before legal completion. A New-home Snagging Inspection is a detailed post-completion review. An End-of-Defects Inspection is arranged before the developer’s initial defects period ends. A Re-snag Inspection is a targeted return visit to selected items from an earlier report.

When should I arrange an inspection?

Contact CheckSure as soon as you have a likely inspection window. Developer programmes can move, so a provisional date can be discussed and confirmed when access is sufficiently certain. You can also arrange a New-home Snagging Inspection after completion, including after you have moved in.

Do I need to be at home during the inspection?

No. You do not need to attend or remain at home during the inspection, provided suitable access has been arranged. You are welcome to attend where the developer, site rules and access arrangements allow it; please agree this with CheckSure in advance.

Independent, clearly defined inspections

CheckSure acts independently for the customer named in the booking and maintains Professional Indemnity and Public Liability insurance for its business activities. Inspection scope and service boundaries are explained in the Terms of Business, with further practical answers in the FAQs.